TiraMaga – Frequently Asked Questions (FAQ)
1. What is TiraMaga?
TiraMaga is an online store offering innovative, practical, and affordable lifestyle products designed to make everyday life easier and more enjoyable. Our mission is to bring quality and value together, so you can shop smart with confidence.
2. Where do your products ship from?
We work with trusted global suppliers and fulfillment centers. Depending on your location and the specific product, items may ship from warehouses in the U.S., Europe, or Asia. This allows us to offer a wide selection while keeping prices affordable.
3. How long does shipping take?
Most orders are processed within 1–3 business days. Delivery typically takes:
- 7–14 business days for most destinations.
- Up to 21 days during holidays or peak seasons.
You’ll receive a confirmation email with tracking information once your order is shipped.
4. How can I track my order?
Once your order has been shipped, we’ll send you a tracking number via email. You can use it to check your order status on our Track My Order page or directly through the carrier’s website.
5. Can I change or cancel my order after it’s placed?
If your order hasn’t been processed yet, we can usually make changes or cancel it. Please contact us as soon as possible at support@tiramaga.com. Once your order is in transit, it can’t be canceled, but you can still request a return once it arrives.
6. What is your return policy?
We offer a 30-day return policy on most items. If you’re not completely satisfied with your purchase, contact our support team for assistance. Items must be unused, in their original packaging, and returned within 30 days of delivery.
Please note that some health or personal items are non-returnable for hygiene reasons.
7. Do you cover return shipping costs?
Return shipping costs are generally the customer’s responsibility unless the item arrived damaged, defective, or incorrect. In those cases, we’ll provide a replacement or refund at no extra cost.
8. What if my product arrives damaged or doesn’t match the description?
If there’s any issue with your order, contact us within 7 days of delivery at support@tiramaga.com with your order number and photos of the issue. We’ll make it right by offering a replacement or refund.
9. Are your products safe and high-quality?
Yes! We carefully select all our products from verified suppliers who meet strict quality control standards. Every item is tested and reviewed to ensure it meets our performance and safety expectations before being listed on our website.
10. Do you offer warranty or guarantees?
Yes. Many of our products come with a manufacturer’s warranty or a satisfaction guarantee. If you experience any problems, just contact our support team — we’re always here to help make things right.
11. What payment methods do you accept?
We accept major payment options, including Visa, MasterCard, American Express, PayPal, and Shopify Payments. All transactions are encrypted and processed securely.
12. Is my personal information safe?
Absolutely. Your privacy is our top priority. All data is encrypted, and we never sell or share your personal information with third parties. For more details, visit our Privacy Policy page.
13. Do you offer international shipping?
Yes, TiraMaga ships worldwide! Shipping times and fees may vary depending on your country. You’ll see estimated delivery times at checkout before placing your order.
14. How do I contact customer support?
Our support team is available 24/7 via email. You can reach us at
📧 support@tiramaga.com
We typically respond within 24 hours.